Shipping and refund policy

Shipping policy

US Shipping

All our branded packaging is delivered via courier to any US registered address. If lids are ordered at the same time as cups, the two products will be shipped at the same time with the same courier consignment.

International Shipping

We offer international shipping for all of our products. Please contact our team via phone or email to receive a custom quote, including rates for international shipping.

Refund policy

While we’re confident that you’ll be totally satisfied with your order, if you do change your mind — there is a small window of opportunity between placing your order and approving artwork where we can work together to halt the order and process a refund. Please note, once artwork has been approved we will be unable to process a refund as the packaging will be in production and print underway.

Something not right?
Please check your delivery when it arrives. If your items are damaged, missing or incorrectly printed, let us know about any damage or missing items within 5 business days of delivery, and any other issue within 14 days, with photos, at support@brandyour.co.