You have questions?
We have answers!
What are your minimum order quantities?
Minimum order quantities vary by product and can be found on our individual product pages. You will find that in general, minimum orders are low — a key part of our mission was making branded packaging accessible to any brand, small or large.
How does the design process work?
1. Download the relevant artwork template on the Product Templates page.
2. Add your design to the template and upload it to the website.
3. Your artwork will be sent with your order to our manufacturers for sign-off. If any changes are required, you will be emailed with details of the required changes.
We have a handy artwork guide available on each product page outlining artwork requirements to ensure your design is print-ready.
What if I don't have my artwork ready?
Don't worry if this is the case, we're here to help. When buying your products, you'll also have the option of sharing a few brand assets like your logo(s), key colour(s) and social media handle(s). Once you've completed your purchase, one of our design teams will be in touch and will help design the perfect packaging for you.
Do you offer samples?
We provide a standard Sample Pack so that you can see and feel our product, material & print quality. We can't produce specific samples based on individual designs.
Are there hidden costs?
We don't believe in hidden costs. Our pricing is fully transparent and inclusive of design, tooling and shipping costs (excl. VAT).
What happens if I change my mind?
While we’re confident that you’ll be totally satisfied with your order, if you do change your mind — there is a small window of opportunity between placing your order and approving artwork where we can work together to halt the order. Please note, once artwork has been approved we will be unable to process a refund as the packaging will be in production and print underway.
Materials & Sustainability
Are your products sustainable?
All our products are sustainably sourced. We only use recyclable or compostable materials to ensure our products are sustainable.
How do I know if my product is recyclable or biodegradable / compostable?
All details on recyclability and biodegradability / compostability can be found on the product page, under the description.
Can I change the material of a product?
No, our products are only available in the listed material options.
Where are my products manufactured?
All of our products are produced within the UK and Europe.
The Design Process
How do I know what format to send my design over in?
Please upload your design template in either AI or PDF file format when placing an order.
Do you provide artwork templates for your products?
Yes, all templates are available to download on our Product Templates page.
Do I get proof of my design before production?
Yes, we will send you a PDF proof for you to approve before the order goes to print.
Pricing & Ordering
What choices affect my pricing?
There are a few things to consider here:
- Product style and dimensions
- Quantity (the higher the quantity, the greater the unit cost savings are)
- Print options (number of colours, coverage)
This is all transparently displayed on each product page.
Can I order quantities larger than those displayed on the product pages?
Absolutely — if you fill out the contact form on the Brand More page, one of our experienced packaging teams will promptly get in touch and help you find the most cost-effective solution.
Does your pricing include VAT?
All prices shown on our product pages exclude VAT. VAT will be added at Checkout.
What payment methods do you accept?
We accept all major credit and debit card providers.
How will I know my orders have been completed?
You will receive a confirmation email with your full order details and payment receipt.
Do you offer delayed payment methods?
Unfortunately not, all products must be paid for at the point of order.
How do I reorder?
Our reordering feature is only available for users who have created a customer account on our website.
First, you'll need to log into your customer account. Once you've arrived at your dashboard, you will be able to review all of your historical orders, and select products from within to add to your Cart for repurchasing.
Brand More Services
Do you offer any additional products and finishes?
Yes, we can support a number of additional products. We can produce fully bespoke products too, and love a challenge. If you fill out the contact form on the Brand More page, one of our experienced packaging team will promptly get in touch to learn about your requirements.
Can you support with full packaging tenders?
We offer full packaging support and distribution packages — please speak to a member of our team to see if we can support your needs.
How can I get in contact with the Brand Your Team?
Can I amend my order or design after submitting and paying for my order?
You can make changes to your order / design up to receipt of artwork proofs. Once you have approved artwork proofs, no additional charges to your order or design can be made.
What are your customer service hours and how long will it take to get a response from the Brand Your team?
Our normal customer service hours are between 9am and 6pm, Monday to Friday. We do however understand that this may work for you, and so we ensure someone is always here to reply promptly. We endeavour to answer all queries within 24 hours.
Shipping & Returns
How will I know when my products will be arriving?
Lead times and delivery dates vary product-to-product, and you can find these on individual product pages. All dates are presented as estimates only, we do of course however endeavour to deliver your products as promptly as possible.
Will all my products arrive together?
No, each product will have a separate delivery date. We work with multiple printers across our product range to ensure you receive the best quality and pricing in the market — products are shipped directly from our printers and as lead times vary, delivery dates will be different.
Can I return my products if I'm unhappy with them?
You can return your items if they are damaged or incorrectly printed. We can't accept refunds due to changes in circumstances or if the products are no longer required. If your items are damaged or incorrectly printed, please contact us directly at firstname.lastname@example.org.