You have questions?
We have answers!

Minimum order quantities vary by product and can be found on our individual product pages. You will find that in general, minimum orders are low — a key part of our mission was making branded packaging accessible to any brand, small or large.

1. Download the relevant artwork template on the Product Templates page. 

2. Add your design to the template and upload it to the website.

3. Your artwork will be sent with your order to our manufacturers for sign-off. If any changes are required, you will be emailed with details of the required changes. 

We have a handy artwork guide available on each product page outlining artwork requirements to ensure your design is print-ready.

Don't worry if this is the case, we're here to help. When buying your products, you'll also have the option of sharing a few brand assets like your logo(s), key colour(s) and social media handle(s). Once you've completed your purchase, one of our design teams will be in touch and will help design the perfect packaging for you.

We provide a standard Sample Pack so that you can see and feel our product, material & print quality. We can't produce specific samples based on individual designs.

We don't believe in hidden costs. Our pricing is fully transparent and inclusive of design, tooling and shipping costs (excl. VAT).

While we’re confident that you’ll be totally satisfied with your order, if you do change your mind — there is a small window of opportunity between placing your order and approving artwork where we can work together to halt the order. Please note, once artwork has been approved we will be unable to process a refund as the packaging will be in production and print underway.

All our products are sustainably sourced. We only use recyclable or compostable materials to ensure our products are sustainable.

All details on recyclability and biodegradability / compostability can be found on the product page, under the description.

No, our products are only available in the listed material options.

All of our products are produced within the UK and Europe.

Please upload your design template in either AI or PDF file format when placing an order.

Yes, all templates are available to download on our Product Templates page.

Yes, we will send you a PDF proof for you to approve before the order goes to print.

There are a few things to consider here:

- Product style and dimensions
- Quantity (the higher the quantity, the greater the unit cost savings are)
- Materials
- Print options (number of colours, coverage)

This is all transparently displayed on each product page.

Absolutely — if you fill out the contact form on the Brand More page, one of our experienced packaging teams will promptly get in touch and help you find the most cost-effective solution.

All prices shown on our product pages exclude VAT. VAT will be added at Checkout.

We accept all major credit and debit card providers.

You will receive a confirmation email with your full order details and payment receipt.

Unfortunately not, all products must be paid for at the point of order.

Our reordering feature is only available for users who have created a customer account on our website.

First, you'll need to log into your customer account. Once you've arrived at your dashboard, you will be able to review all of your historical orders, and select products from within to add to your Cart for repurchasing.

Yes, we can support a number of additional products. We can produce fully bespoke products too, and love a challenge. If you fill out the contact form on the Brand More page, one of our experienced packaging team will promptly get in touch to learn about your requirements.

We offer full packaging support and distribution packages — please speak to a member of our team to see if we can support your needs.

You can get in touch in a few ways — through the Live Chat on the website, our Contact Us form or by emailing hello@brandyour.co.

You can make changes to your order / design up to receipt of artwork proofs. Once you have approved artwork proofs, no additional charges to your order or design can be made.

Our normal customer service hours are between 9am and 6pm, Monday to Friday. We do however understand that this may work for you, and so we ensure someone is always here to reply promptly. We endeavour to answer all queries within 24 hours.

Lead times and delivery dates vary product-to-product, and you can find these on individual product pages. All dates are presented as estimates only, we do of course however endeavour to deliver your products as promptly as possible.

No, each product will have a separate delivery date. We work with multiple printers across our product range to ensure you receive the best quality and pricing in the market — products are shipped directly from our printers and as lead times vary, delivery dates will be different.

You can return your items if they are damaged or incorrectly printed. We can't accept refunds due to changes in circumstances or if the products are no longer required. If your items are damaged or incorrectly printed, please contact us directly at hello@brandyour.co.