Upload your beautiful designs in just a few clicks

Our experts answer your most frequently asked questions.

How do I know what format to send my design over in?

Please upload your design template in either AI or PDF file format when placing an order.

Can I change the material of a product?

No, our products are only available in the listed material options.

Can I amend my order or design after submitting and paying for my order?

You can make changes to your order / design up to receipt of artwork proofs. Once you have approved artwork proofs, no additional charges to your order or design can be made.

Do I get proof of my design before production?

Yes, we will send you a PDF proof for you to approve before the order goes to print.

What are your customer service hours and how long will it take to get a response from the Brand Your team?

Our normal customer service hours are between 9am and 6pm, Monday to Friday. We do however understand that this may work for you, and so we ensure someone is always here to reply promptly. We endeavour to answer all queries within 24 hours.